If you’re in need of plumbing services, look no further. When I found out @ 7:00am on a Wednesday that my incoming water line was leaking at my basement wall, I didn’t have anyone in mind. Never really needed the services of a plumber before. And because we’ve been struggling with our finances, both my wife and I were anxious.
We left it up to God, did a quick internet search and found Ace was located near where we live. I called at 8:15 and got Joe, who said he would come to the house in about 30 minutes. He and his mechanic showed up, assessed the situation, gave us honest options, and gave us a FAIR price. We made a gentleman’s agreement, acknowledging that if they encountered something different than what we both presumed below grade, the price would have to adjust. He said he’d have someone out THE NEXT DAY at 9:00am to start. He even gave us some hydraulic grout to temporarily patch around the pipe until they could show up.
The next morning at 9:00am, Joe and his mechanics/apprentices began had to excavate a hole – thru clay!! – by hand!! – 3′ wide x 5′ long x 7′ deep!!! Because of this unknown, it took them 2 days to perform the work instead of the 1 day Joe felt it would take. Not only were they diligent, careful, neat, and professional, they were courteous and friendly in every respect to my wife and family [and dogs]while they did the work,. And they did NOT take advantage of us because of the unknown condition.
Nothing else to say. ACE Plumbing is now our plumber as long as we live in Baltimore County!
